Whether you're driving down the street, turning on the shower or simply putting your bin out on the kerb, our goal is to make it the best possible experience - and the highest measure is that it's so seamless, you may not even think about it.
Our community and our customers have and always will be Council's highest priority, and now we're setting the bar even higher to ensure we provide not just good service, but an exceptional customer experience.
Our organisation has been on a journey over the past 18 months to audit every customer interaction in every business unit, looking at how people engage with us, why they engage with us, and how we can streamline our processes to make the experience more beneficial for who we work for - you.
I'm pleased to report that in most of the conversations I have, people are happy with the service they receive from Council and it makes me really happy to pass that on to our team.
But we've now reached a critical point where we want to formalise that feedback so we can use it to know we're getting it right and where we can improve. That's why we've launched the Voice of the Customer project, which is your opportunity to let us know how we did in any interaction by completing a short and simple survey.
If you contact our Customer Service Centre, visit the Waste Management Facility, or lodge a development application - or engage with us for any other reason - you'll receive a link to a survey or in some cases, be able to complete the survey onsite. All feedback is appreciated, and I can assure you it will be put to good use.
We're also seeking your voice - and any other sounds of Singleton - in our latest Living Laneways activation program launching next month in Tre Bella Lane.
Acoustic Alley is a soundscape experience powered by the University of Newcastle's Future Art, Science and Technology Lab that invites you to record the sounds of Singleton to be played in the laneway in an activation designed to connect people with the sonic heritage of Singleton.
It's a great way to get involved in a public art experiment while rediscovering Singleton Town Centre and best of all, it's really easy - simply record something that is typical of your experience anywhere in our local government area using your smartphone and upload it to the website at singleton.nsw.gov.au/livinglaneways
Sign up for our newsletter to stay up to date.